Prepared Privacy Policy

Information we collect

• Account information. When you create an account or sign in, we collect your name, email address, and phone number. Sign-in is handled by our authentication provider, Auth0.
• Order information. The meals you order, your order history, delivery dates, dietary preferences or notes you share, referral codes, and reviews.
• Delivery information. Your delivery address, delivery instructions, and the phone number we use to coordinate your delivery.
• Payment information. Payments are processed by Stripe. Stripe collects your card details directly. We do not receive or store your full card number or security code; we keep only limited details such as the card brand, last four digits, and payment status.
• Messages. Messages you send to us, to your chef, or to a delivery driver, including text message replies and support chats, along with the time they were sent.
• Device and usage information. IP address, browser and device type, pages viewed, links clicked, and similar activity, collected with cookies and similar technologies. Our analytics tools may also record how you interact with our pages (session replay), such as clicks, scrolling, and pages visited, so we can find and fix problems. Card details are entered in Stripe's secure payment form and are not captured by these tools.

How we use information

• To take, prepare, and deliver your orders, and to send receipts and order and delivery updates.
• To let you, your chef, our support team, and your delivery driver communicate about your order.
• To process payments, refunds, credits, and referral rewards.
• To provide customer support.
• To understand how our site is used and to improve it.
• To prevent fraud, keep our services secure, and meet our legal obligations.

Text messages (SMS)

If you give us your mobile number, for example at checkout so we can coordinate delivery, we and our delivery partners may text you about your order. These texts include order confirmations, delivery updates, driver arrival notices, and replies between you and your driver or our team. We do not send marketing texts under this program. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. See our SMS Terms for details.

Prepared will not share consumer opt-in data and consent with any third parties for their own use case; excluding aggregators and providers of the Text Messaging services.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. The information sharing described in "How we share information" below excludes text messaging originator opt-in data and consent.

How we share information

We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We share information only as needed to run Prepared:

• With your chef. The chef preparing your order receives your name, order details, notes you provide, and the information needed to get your order to you.
• With service providers that work on our behalf, including:
  • Auth0, for sign-in and account security.
  • Stripe, for payment processing.
  • Onfleet, for delivery routing, driver dispatch, and delivery text messages.
  • Twilio, for text messages and in-app messaging.
  • Intercom, for customer support chat.
  • Mixpanel and PostHog, for product analytics and session replay.
  • Google, for site analytics, address lookup, and business email and documents.
  • Hosting and infrastructure providers that host our website and data.
• With delivery drivers. Drivers receive your name, delivery address, phone number, and delivery instructions so they can deliver your order and contact you about it.
• For legal reasons. If required by law or valid legal process, or to protect the rights, property, and safety of Prepared, our customers, our chefs, or others.
• In a business transfer. If Prepared is involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction, subject to this policy.

Chefs and partners

If you cook with Prepared, we also collect the information you share with us to run your kitchen, such as your contact details, business name, menus, schedules, payout records, and messages with our team, including through our Chef Chat app. We use it to coordinate with you, list your menus, route orders, and pay you. Our chef app privacy details are at privacy.eatprepared.com.

How long we keep information

We keep your information while your account is active and for as long as needed afterward for orders, accounting, legal compliance, safety, dispute resolution, and fraud prevention. When we no longer need it, we delete or de-identify it.

Your choices and rights

• Access, correct, or delete. Email support@eatprepared.com to request a copy of your information, correct it, or delete your account. We may need to verify your identity first.
• Text messages. Reply STOP to any text to opt out. Reply HELP for help.
• Emails. Use the unsubscribe link in any marketing email. We will still send receipts and order messages.
• Cookies and analytics. You can block or delete cookies in your browser settings. Some parts of the site may not work without them.
• State privacy rights. Depending on where you live, including California, you may have the right to know what personal information we collect and how we use it, to access, correct, or delete it, and to not be discriminated against for using these rights. You can make a request by emailing support@eatprepared.com. You may also use an authorized agent.

Security

We use reasonable administrative, technical, and organizational safeguards to protect your information, including encrypted connections (HTTPS) and limited staff access. No method of transmission or storage is completely secure.

Children

Our services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we will delete it.

Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top shows when it last changed. If we make significant changes, we will let you know on our site or by email.

Contact us

Get Prepaired, Corp. d/b/a Prepared
Email: support@eatprepared.com